HOW DO I RETURN MY ORDER?
Our return policy states that all items must be returned within 14 days with all tags attached. The item must be unworn. Sale items are final sale and we can not accept returns on hosiery. We do cover the cost of domestic shipping on returns for orders over $75. Orders are returned to Living Royal Returns Dept 1901 Raymond Dr Suite 2 Northbrook,IL 60062
I’M GETTING AN ERROR MESSAGE
Please double check your shipping and billing address. Our system runs a check through your banking institution to verify all information matches before your order can be processed. You may want to try re-typing your information to make sure it matches the proper format. If you are still having issues please feel free to contact our customer service representatives.
MY ORDER WON’T GO THROUGH.
If you are having trouble placing an order please feel free to contact us and we can assist you over the phone.
Our hours are Monday-Friday 9am-5pm CST and Saturday and Sunday 10am-4pm CST
Call us at 312.906-7600 or shoot us an email at info@livingroyal.com or through our contact us form
DID I GET CHARGED TWICE?
If your credit card was charged twice, please double check your bank statement to verify this error by contacting your credit card provider. Most times your credit card will only be charged after your order ships. If your card was charged twice please contact us at 312.906.7600 or email us at info@livingroyal.com so we can process a refund for the duplicate charge.
I NEED TO CHANGE MY ORDER.
Your order can be altered at any time prior to the shipment. Once the order is shipped it is out of our control. If it is before shipment please email us at info@livingroyal.com or if you would like to add something to the order you will have to place a new order.
HOW DO I PURCHASE AN ITEM OUT OF STOCK
If the item you are interested in is out of stock please click the notify me button and insert your email address as prompted to get the first scoop when products come back in stock.
CAN I EXCHANGE SALES ITEMS
All sale item are final. No refund will be dispensed on sale items.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Once we receive your order in our warehouse it will typically take up to 5 business days from the time that we receive your package for your payment to be refunded back on your account.
WHEN WILL MY ORDER SHIP?
We ship Monday-Saturday at 3pm CST. If you placed your order after this time expect for it to be shipped the following day.